Refund Policy

Effective November 1, 2026

Your first month: 30 days, no questions asked

If RollStill isn't working for you, your first month is refunded in full within 30 days of your setup day. You don't need to give a reason.

Monthly plans

Cancel any time. Your plan stays on until the end of the month you paid for, and you aren't charged again. After the first 30 days, the current month isn't refunded.

Yearly plans

Within 30 days of your setup day, the whole year is refunded. After that, if you cancel, we refund the whole months you haven't started yet.

If something on our side stops it working

If a problem on our side stops RollStill working and we can't fix it in a reasonable time, we refund you for the time it didn't work.

What isn't ours to refund

Your AI account is billed by Anthropic, not by us, so its charges aren't covered by this policy. The same goes for any other company's account you use with RollStill. An invited pilot or a drawing prize is free, so there's nothing to refund.

How to ask for a refund

Email support@rollstill.com, or use the link in your Paddle receipt. Our reseller, Paddle, sends the refund to the card or account you paid with. Your bank may take a few days to show it.